Privacy Policy
1. Introduction
At Clyra AI, we are committed to protecting the privacy and security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your data when you interact with our website and mobile application.
By using our services, you agree to the terms outlined in this Privacy Policy. Please take the time to read through this document carefully to ensure you are informed about our privacy practices.
2. Information Collection
We collect various types of information to provide you with a seamless and personalized experience. The types of information we collect may include:
I. Personal Information
We may collect personal information that you provide voluntarily when you interact with our website and mobile application. This may include, but is not limited to:
Full Name
Email Address
Contact Number
Billing and Shipping Address
User Account Credentials
II. Non-Personal Information
In addition to personal information, we may automatically collect non-personal information as you browse our website or use our application. This may include:
Device Information (e.g., device type, operating system)
Log Data (e.g., IP address, browser type, pages visited)
Cookies and Similar Technologies (refer to our "Cookies and Tracking Technologies" section for more details)
We collect various types of information to provide you with a seamless and personalized experience. The types of information we collect may include:
III. Categories of Data Collected
The categories of data we collect may fall into the following:
Identity Data
Contact Data
Technical Data
Usage Data
Marketing and Communications Data
IV. Sources of Information
We may collect information from various sources, including:
Direct interactions with you (e.g., when you create an account)
Automated technologies (e.g., cookies, analytics tools)
Third-party sources, if applicable (e.g., social media platforms)
By using our services, you acknowledge and agree to the collection of this information in accordance with this Privacy Policy.
3. Data Use and Purpose
We are committed to using the data we collect responsibly and for specific purposes outlined in this section. The data we collect may be used for the following purposes:
I. Purpose of Data Collection
We collect your personal and non-personal information for the following purposes:
To provide and personalize our services to meet your needs.
To process and fulfill your orders and transactions.
To communicate with you, including responding to inquiries and providing customer support.
To improve and optimize our website and mobile application.
To conduct analytics, research, and gather insights for better user experiences.
To send promotional materials, newsletters, and marketing communications (subject to your preferences).
II. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
Your consent, which you provide when using our services.
The necessity of processing for the performance of a contract with you.
Compliance with legal obligations to which we are subject.
We are committed to using the data we collect responsibly and for specific purposes outlined in this section. The data we collect may be used for the following purposes:
III. How Information is Used
Your information may be used for the purposes stated above and may involve:
Internal record-keeping.
Customizing our services to your preferences.
Analyzing usage patterns to enhance user experiences.
Sending promotional materials and special offers, if you have opted in.
By using our services, you consent to the outlined uses of your data as described in this section.
4. Consent and User Control
We value your privacy, and we believe in giving you control over your personal information. This section outlines how you can provide consent and exercise control over the data we collect:
I. Obtaining User Consent
By using our services, you provide explicit consent to the collection, processing, and storage of your personal information as outlined in this Privacy Policy. You have the right to withdraw your consent at any time by following the procedures described in the "Contact Information" section.
II. User Control Settings
We provide you with options to control and manage your privacy settings. These may include:
Account settings where you can update your personal information.
Communication preferences to manage your subscription to marketing communications.
Cookie settings to control the use of cookies and similar technologies.
We value your privacy, and we believe in giving you control over your personal information. This section outlines how you can provide consent and exercise control over the data we collect
III. Opting Out of Marketing Communications
You have the right to opt-out of receiving promotional communications from us. You can do this by:
Using the "unsubscribe" link in our marketing emails.
Adjusting your communication preferences in your account settings.
Contacting us directly using the information in the "Contact Information" section.
5. Data Security
We prioritize the security of your data and have implemented various measures to safeguard your information.
I. Security Measures Implemented
We employ industry-standard security measures to protect against unauthorized access, disclosure, alteration, and destruction of your personal information. Our security measures include:
Regular security audits and assessments.
Implementation of access controls and authentication mechanisms.
Continuous monitoring of our systems for potential vulnerabilities.
II. Data Encryption
To enhance the security of your data during transmission and storage, we use encryption protocols. This ensures that your information remains confidential and protected against unauthorized access.
We prioritize the security of your data and have implemented various measures to safeguard your information.
III. Access Controls
Access to your personal information is restricted to authorized personnel who require access for legitimate business purposes. We enforce strict access controls and regularly review and update permissions.
IV. Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we are committed to notifying you promptly. Our data breach notification will include details of the incident, the types of data affected, and the steps we are taking to mitigate the impact.
We take data security seriously and continuously strive to enhance our measures to meet evolving threats and industry best practices.
6. Information Sharing
Transparency is crucial, and we want to be clear about how and why we share your information.
I. Third-Party Sharing
We may share your personal information with trusted third parties for various purposes such as:
Providing and improving our services.
Conducting analytics and research.
Delivering targeted marketing communications.
These third parties are bound by contractual obligations to safeguard your information and are prohibited from using it for any purpose other than the one specified.
II. Partners and Service Providers
In the course of business operations, we may engage with partners and service providers to assist with various aspects of our services. These entities may have access to your personal information but are contractually obligated to adhere to the same level of privacy and security standards as Clyra AI.
Transparency is crucial, and we want to be clear about how and why we share your information.
III. Legal Disclosures
We may disclose your information if required to do so by law or in response to a valid legal request. This includes situations where we believe such disclosure is necessary to:
Comply with applicable laws, regulations, or legal processes.
Protect our rights, users, or third parties from harm.
In the event of such disclosures, we will make reasonable efforts to notify you, unless prohibited by law or court order.
We take great care in selecting and working with third parties to ensure the protection of your data and uphold the principles outlined in this Privacy Policy.
7. Cookies and Tracking Technologies
To enhance your experience on Clyra AI, we utilize cookies and tracking technologies. This section provides insights into how these technologies are employed.
I. Use of Cookies
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. We use cookies for various purposes, including:
Authentication: To recognize you when you log in.
Personalization: To customize your experience based on your preferences.
Analytics: To understand how you interact with our website and improve its performance.
By using Clyra AI, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through the settings in your browser.
II. Analytics and Tracking Tools
We employ analytics and tracking tools, such as Google Analytics, to gather information about how our website and application are used. This information helps us analyze trends, track user movements, and improve our services. These tools may collect data such as your IP address, device information, and interaction with our platform.
To enhance your experience on Clyra AI, we utilize cookies and tracking technologies. This section provides insights into how these technologies are employed.
III. Cookie Settings
You have the option to customize your cookie preferences through the settings in your browser. You can choose to accept or decline cookies. Please note that disabling certain cookies may impact the functionality and user experience of Clyra AI.
We respect your right to control your privacy settings, and our goal is to provide you with a transparent and user-friendly experience when it comes to cookies and tracking technologies.
8. Analytics
Understanding how users interact with our platform is essential for us to improve and optimize the user experience. This section outlines our analytics practices.
I. Analytics Services Used
We utilize industry-standard analytics services to collect and analyze data about how our website and application are accessed and used. These services may include:
Google Analytics: Helps us understand website traffic and usage patterns.
Mixpanel: Provides insights into user behavior and engagement.
Adobe Analytics: Offers comprehensive analytics for web and mobile applications.
These analytics services may collect various types of data, including your IP address, device information, browser type, and usage patterns. This information is used to analyze trends, track user movements, and gather demographic information.
II. Data Retention Periods
We adhere to data retention periods to ensure that we only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The specific data retention periods may vary depending on the type of data and applicable legal requirements.
Understanding how users interact with our platform is essential for us to improve and optimize the user experience. This section outlines our analytics practices.
III. Analytics Opt-out Options
If you prefer not to have your data collected by analytics services, you have the option to opt-out. Most web browsers provide settings to manage cookies and tracking technologies, which can be used to disable analytics tracking. Additionally, some analytics services offer their own opt-out mechanisms, which you can access through their respective websites.
Please note that opting out of analytics tracking may affect your ability to access certain features and functionality of our platform.
We are committed to respecting your privacy preferences and providing you with options to control your data.
9. Marketing Practices
We believe in providing tailored and relevant content to enhance your experience. This section outlines our marketing practices.
I. Targeted Advertising
We may use targeted advertising to present you with personalized content based on your interests and interactions with Clyra AI. This involves utilizing data such as:
Your browsing behavior.
Preferences you have provided.
Demographic information.
Our goal is to deliver advertisements that are more likely to be of interest to you. You have the right to opt-out of targeted advertising, and you can adjust your preferences through our dedicated settings or by contacting our support team.
II. Promotional Emails
By using our services, you may receive promotional emails containing information about new products, features, or special offers. You can manage your email preferences by:
Utilizing the "unsubscribe" link in our promotional emails.
Adjusting your communication settings in your account preferences.
Please note that even if you opt-out of promotional emails, you may still receive transactional and essential communications related to your account or services.
III. Advertising Partners
We may collaborate with advertising partners to promote Clyra AI across various platforms. These partners may have access to certain user data for the purpose of delivering targeted advertisements. However, they are contractually bound to adhere to privacy and data protection standards consistent with our policies.
We value your preferences, and our aim is to provide you with meaningful and enjoyable marketing experiences while respecting your privacy choices.
10. User Rights
We believe in empowering our users with control over their personal information. This section outlines your rights regarding the data we collect.
I. Access to Personal Information
You have the right to request access to the personal information we hold about you. To exercise this right, please contact us using the information provided in the "Contact Information" section. We will respond to your request within a reasonable timeframe and provide you with details about the data we have.
II. Correction and Deletion Requests
If you believe that any of the personal information we hold is inaccurate or incomplete, or if you wish to have your information deleted, please contact us through the methods outlined in the "Contact Information" section. We will review and, if necessary, update or delete your information as requested, subject to legal obligations.
III. Data Portability Requests
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. To make a data portability request, please reach out to us using the contact details provided in the "Contact Information" section. We will strive to fulfill your request promptly.
We respect your rights over your data and are committed to ensuring that you can exercise these rights easily and effectively. If you have any concerns or requests related to your user rights, please do not hesitate to contact us.
11. Children's Privacy
Our services are intended for users who are at least 18 years old. We do not knowingly collect or solicit personal information from children under this age. If you are a parent or guardian and believe that we have collected personal information from your child, please contact us immediately using the information provided in the "Contact Information" section.
12. Compliance with Laws
Clyra AI is committed to complying with relevant privacy laws and regulations. This section provides an overview of our efforts to meet specific legal requirements.
I. GDPR Compliance
The General Data Protection Regulation (GDPR) is a comprehensive data protection law in the European Union. Clyra AI ensures GDPR compliance by:
Obtaining explicit consent for data processing when required.
Providing users with the right to access, rectify, and erase their personal information.
Implementing robust data security measures and data breach notification procedures.
If you are an EU resident, you have specific rights under the GDPR, and we are dedicated to respecting and fulfilling those rights.
II. CCPA Compliance
The California Consumer Privacy Act (CCPA) grants California residents specific rights regarding their personal information. Clyra AI complies with the CCPA by:
Providing notice of the categories of personal information collected.
Offering opt-out options for the sale of personal information.
Honoring requests from California residents regarding their data rights.
If you are a California resident, you have rights under the CCPA, and we are committed to respecting and fulfilling those rights.
III. Other Applicable Privacy Laws
In addition to GDPR and CCPA, Clyra AI acknowledges and complies with other applicable privacy laws and regulations relevant to the regions in which we operate.
We continuously monitor and update our practices to ensure ongoing compliance with evolving privacy laws. If you have any questions about our compliance efforts or wish to exercise your privacy rights, please contact us using the information in the "Contact Information" section.
13. Changes to Privacy Policy
Clyra AI is dedicated to transparency and keeping you informed about our privacy practices. This section outlines how we handle changes to our Privacy Policy.
I. Notification of Changes
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the features of our services. When we make significant changes, we will notify you through one or more of the following methods:
Email Notification: We may send an email to the address associated with your account.
In-App Notifications: For users of our mobile application, we may provide notifications within the app.
Website Announcement: We may post a notice on our website to inform all users.
It is important to review the updated Privacy Policy when notified, as your continued use of Clyra AI services after such changes constitutes acceptance of the revised policy.
If you have any questions or concerns about the changes to our Privacy Policy, please contact us using the information provided in the "Contact Information" section.
14. Third Party Links and Services
Clyra AI may provide links to third-party websites and services for your convenience. This section outlines our approach to third-party links.
I. External Websites and Services
Our services may integrate with or include features from external websites or services. These third-party entities have their own privacy practices, and we encourage you to review their privacy policies before interacting with them. Clyra AI is not responsible for the content or practices of external websites or services.
II. Links to Third-Party Sites
Our website and application may contain links to third-party sites. Clicking on these links may direct you away from our platform. We do not endorse or control the content, privacy policies, or practices of third-party websites. Your interactions with these sites are subject to their terms and policies.
When navigating to external websites or using third-party services, we recommend exercising caution and reviewing the privacy practices of those entities.
If you have any concerns about the third-party links provided by Clyra AI or believe a link is inappropriate, please contact us using the information in the "Contact Information" section.
15. Online Platforms
Clyra AI's Privacy Policy is applicable to interactions with our online platforms, including our website (Clyra.ai), web application, and mobile application. By accessing or using our services through these platforms, you agree to the terms outlined in this Privacy Policy. For any questions, concerns, or requests related to your privacy or this policy, please reach out to us using the contact information provided below.
16. App Store Terms
Clyra AI may distribute its mobile applications through various app stores. This section outlines the terms and considerations related to our presence on these platforms.
I. Compliance with App Store Policies
Our mobile applications, when available on app stores such as the Apple App Store and Google Play Store, comply with the respective policies set forth by these platforms. Clyra AI is committed to meeting the guidelines and requirements outlined by each app store, ensuring a consistent and compliant user experience.
II. App Store Data Collection and Sharing
When you download and use our mobile applications from an app store, please be aware that the app store may collect certain information about your device and usage. This data is subject to the app store's privacy policies and is independent of Clyra AI's own data practices.
In addition, Clyra AI may collect and share data with the app store as required for app distribution, updates, and compliance with their terms. Such data may include installation metrics, device information, and error reports.
It is important to review the privacy policies of the respective app stores for a comprehensive understanding of their data collection and sharing practices.
If you have any questions or concerns regarding our mobile applications' presence on app stores, please contact us using the information provided in the "Contact Information" section.
17. Contact Information
Your feedback and questions are important to us. If you have any concerns, inquiries, or requests regarding your privacy or this Privacy Policy, please reach out to us using the following contact information:
Email: hello@clyra.ai
We encourage you to contact us with any questions or concerns you may have. Our dedicated team is here to assist you and ensure your privacy is respected.
Please note that the contact information provided is subject to change, and we recommend checking this section regularly for the most up-to-date details.